Products & Services
Asset Management
Asset management is integral to the business planning process. The proper management of assets is fundamental to good financial performance, and provides the context for investment decisions.
Effective asset management strategies must take account of stock condition, rent income, and patterns of supply and demand within local and sub-regional housing markets. We can assist with a variety of issues including:
- Validation of investment plans and stock surveys.
- Public sector stock condition survey procurement and management.
- Preparation of asset management strategies.
- Development of investment strategies.
- Detailed option appraisal.
- Planned maintenance programmes.
- Comprehensive data services, including data management, analysis and collection.
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Strategic Procurement
Having accepted the challenges of Rethinking Construction, most construction clients need to assess their current stance on procurement and to identify opportunities for improvement. The service that we offer includes:
- Scoping to provide an evidence base for a chosen strategy;
- Bringing clarity about the risks and rewards of partnering compared with traditional approaches to planned works, responsive repairs and new development.
- Advice on the establishment and applicability of joint venture companies and other strategic delivery vehicles;
- Undertaking the role of partnering advisor or independent client advisor through:
- Advice on partnering models or options matched to individual client needs;
- Contract strategy development;
- Customer involvement;
- Time / cost / quality considerations;
- Management tools for objective assessment;
- Key Performance Indicators, incentivisation;
- Process control and transparency;
- Construction Client Charter action plan development;
- Guidance on achieving and maintaining 'Egan compliance';
- Development of a 'Partnering Toolkit';
- ‘Hands-on’ implementation.
We specialise in providing the above advice and support as an integral part of local authority and RSL business planning, and the development of strategies leading to LSVTs, ALMOs and PFIs. Our consultants bring a wide and diverse background to each project that will bring a new dimension to the key issues facing your organisation.
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Business Support
We understand the need to support your asset management approach in a number of ways. Your existing staff have competing demands on their time, and we therefore offer a range of business support services that are designed to help you develop your strategies:
Staffing
- Service delivery option appraisal;
- Organisational reviews;
- Staff structures, including development of job descriptions and person specifications;
- Specialised assessment centres;
- Recruitment, training and mentoring;
- Board and resident training on key asset management issues;
- Leadership training;
- Corporate team building;
- Change management;
- Specialist interim management staff with asset management and senior management experience.
Service quality audit inspections
- Inspection of critical areas;
- Identification of any non compliance with regulatory requirements;
- Improvement plans and strategy development post-inspection, cross referenced to recognised good practice;
- Best Value Reviews and Improvement Plan development.
‘Healthchecks’ on Direct Service Organisations
- Strategic level review (using High level diagnostic model)
- Impartial performance assessment;
- Critical friend improvement support;
- Benchmark to peer groups;
- 'Hands-on' implementation;
- Business planning and business growth strategies.
Business process re-design
- Support and facilitation of process redesign;
- Best practice advice;
- Value engineering;
- Business strategy development.
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Repairs & Maintenance
The success of social landlords will be significantly influenced on how well they deliver a customer focused and integrated repairs and maintenance service. In order to achieve this objective, we can assist in the following:
· Repairs and Maintenance Service Health Checks
· Contractor/Direct Labour Reviews and Procurement
· Independent Quality Assurance Checks
· Policy and Procurement Development
· Pre/Post Regulatory Inspection Support
· Service Improvement Plan Development
· Benchmarking
· Linkage to Asset Management Strategy
· Efficiency Reviews
· Achieving the Optimal Balance of Planned/Responsive Maintenance
· Call Handling and Support Functions
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